Bartender Summary Bartender A: Caucasian female, 5’6”, long xxxx hair wore down and parted to the side. Uniform was appropriate and followed uniform guidelines. Agent entered the bar area and the bar stools along the bar were full. Agent sat…
Author: Hospitality Checkpoint
Bartender Theft – free drinks to off duty employee.
Bartender Summary Bartender 1 – Caucasian female, athletic physique, petite, approximately 5’4 xxxxxxxxxxxxxxxxxxxxxxx, tiny diamond xxxxx xxxxx, wearing black XXXXX polo shirt, black pants and black belt. Called Xxxxx by bar guests and will be referred to as such…
Bartender Theft – stating incorrect price to customer.
Bartender Summary Bartender Xxxxx: Caucasian female with dark Xxxxx hair. She wore a black bustier. When the agent found a seat at the bar, the bartender approached immediately. She did not say a word and simply put a cocktail napkin…
Bar Spotters – All Bartenders Steal
Kristine G. Bottone – LA Bartender Examiner November 3rd, 2009 I’ve stated this before, all bartenders steal. The theft could range anywhere from having an extra shift drink, heavy pouring, giving away more than the allotted amount of comps to…
Bars and Restaurants Using Spotters to Increase Profits
By Gregory Scott McGuire A bar spotter, or “nightclub secret shopper,” is a person sent into a bar by the owner or manager to conduct a secret quality control review of bar staff. Spotters carefully observe bartenders and other employees,…
Bartender Theft – ringing in lower amount than what was paid by customers.
Bartender Summary The following bartenders were observed the evening of the thirteenth: Bartender 1: XZxxxx Female, 5’7″, medium build, dark hair to the shoulders pulled back in a ponytail, black quarter sleeve shirt, small hoop earrings and pendant necklace…
Waiter, Bring Me a Fresh Idea
I thought this was a rather good read. Especially the last paragraph about takign the time to properly train you staff. -Michael Waiter, Bring Me a Fresh Idea 10 strategies that are working in the tough restaurant economy By Jason…
Free drinks and shots for friends. Liquor waste and not reporting on a spill sheet.
Bartender Summary · Bartender 1: XXXXXX male, short brown hair, 5’9” · Bartender 2: XXXXXX female, short dark hair, 5’4” · Bartender 3: XXXXXX female, long dark hair, 5’4” · Bartender 4: XXXXXX male, short dark hair, 5’9” The agent…
Bartender Theft, Delayed Rings, Free Dinks, Horrible Service.
Bartender Summary Bartender #1 – petite Xxxxx female with blonde hair with black tips. Xxxxx was the name on the check. Bartender #2 – Xxxxx male, dark hair with arm tattoos. Agent would like to preface this bartender section by…
Tilted Kilt Pub & Eatery really understands how to utilize Hospitality Checkpoint Spotter Reports
By Michael Zenner The Tilted Kilt Pub & Eatery is a fantastically successful concept and one of our best Hospitality Checkpoint Spotter clients. They are growing by leaps and bounds, and all in a down economy; that really says something.…