Bartender Summary
- Bartender 1: Xxxxxx female with long dark brown hair pulled back in pig tails. She wore a black costume, had tattoos across her chest and fake blood on her face. She was stationed at the xxxx POS.
- Bartender 2: Xxxxxx female with straight dark brown hair. She wore a costume, a plaid button down shirt, short jean shorts and a hat on backwards. She was stationed at the xxxxx POS.
- Bartender 3: Xxxxxx female with straight dark brown hair. She wore a red bustier, devil horns and a black skirt. She was stationed at the xxxx POS.
All of the bartenders worked the entire area while maintaining the use of their own individual registers. The girls were consistent with ringing drinks in to the POS where the drink tab was originally started. They would each help the patrons who were in need of service and were mindful of who started the tab and which computer it was rung on.
The agent approached the bar and was first greeted by Bartender 1. She was not overly friendly; she seemed to take more of the professional approach rather than making small talk and engaging in idle chatter she simply took the drink order. She turned from the agent, made the drink ordered and placed it upon a clean cocktail napkin. When the order was placed, Bartender 1 made no attempt to up-sell or ask for a brand of liquor preference. Bartender 1 gave the agent a verbal order total and asked for a form of payment. Once given the credit card for the tab she asked if the agent preferred to close it out or to keep it open.
The agent sat and observed the workings of the bar. The agent observed that each of the bartenders were inconsistent with their pour counts. The liquor counts varied between three to a long five count. Each of the bartenders was inconsistent and had a few over and under pour counts. Bartender 1 was the heaviest pour generally using a heavy five count.
Bartender 2 was observed by the agent using her cell phone while standing by the register. After checking her phone she placed it back on the side of the POS.
At another point in the evening at approximately 11pm, the agent observed three of the bartenders gathered around Bartender 2’s register. Bartender 1 finished putting something in to the POS, the drawer popped open, and she made change and walked away while leaving the drawer open while the other two girls stood nearby. At this point Bartender 2 walked over to the register, lifted the register drawer and placing something under the till. She then put the till back down and closed the register. The agent found this to be odd behavior from the bartenders and suspects an integrity issue.
The agent did not observe any of the bartenders offering doubles to their patrons.
The agent also noted that the bartenders would frequently group their orders together as opposed to the make a drink ring a drink method. They would each take an order from one patron, make the drink, deliver it and then take another drink order before approaching the POS. None of them grouped their orders every time; at points in the service they did observe the make a drink ring a drink.
The problem with grouping checks lies in the opportunity for bartenders to get away with giving away free drinks by not entering all items in to the POS. Grouping checks also makes it difficult for the agent as well as management to notice when drinks are being left off the final check.
When the agent’ drink became low he was approached by both Bartender 1 and Bartender 3. The agent turned them down until he was ready to place an order for another round. When he was ready Bartender 3 took his order. When she delivered the drinks she asked what name the tab was under.
Bartender 2 seemed to be the friendliest of all the bartenders. She interacted with her patrons and made small talk.
When it was time for the agent to close out his tab, he ordered one more round and then asked Bartender 1 to close him out. She completed the transaction efficiently and in a timely manner.
BARTENDER THEFT:
Michael Zenner – CEO
hospitality checkpoints Inc.
hospitalitycheckpoint.com
bartheft.com (blog)
Hospitality Checkpoint PLLC
PI Lic. 1597616
hospitalitycheckpoint.com
liquorassessment.com
PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811
© hospitality checkpoints Inc. 2010