BARTENDER THEFT: Bar Theft, Intoxicated Patrons, Free Drinks for Friends, Bartender Pockets Money

Bartender Summary

· Bartender 1: Xxxxx, Caucasian fem ale, about 5’5”tall, thin, long blond curled hair, wearing a black bustier, a black jacket and a black skirt. (Pictured)

· Bartender 2: Xxxxx, Caucasian female, about 5’4”tall, thin build, long straight blond hair worn up on the sides, wearing a black and gray striped shirt and a black skirt.

· Bartender 3: Caucasian male, about 5’7”tall, stocky athletic build, short light brown spiky hair, wearing a black shirt and black pants with a sweat band and church key on his arm.

· Bartender 4: Caucasian male, about 5’9”tall, thin build, short dark hair, wearing black rimmed glasses, a black hoodie with the hood on and black pants.

· Bartender 5: Caucasian male, about 5’8”tall, medium build, short dark hair, wearing a black shirt and black pants.

· Bartender 6: Caucasian female, about 5’6”tall, long straight brown hair, wearing a black shirt and black skirt.

· Bartender 7: Xxxxx, Caucasian male, about 5’11”tall, large build, short dark hair, facial hair, dark rimmed glasses, wearing a dark shirt and pants.

· Bartender 8: Caucasian male, about 5’9”tall, medium build, short dark hair, wearing a black shirt and black pants

· Bartender 9: Caucasian female, about 5’7”tall, thin build, long dark curled hair, wearing a black bustier and a black skirt.

· Bartender 10: African American female, about 5’5”tall, thin build, long dark hair in a ponytail, wearing a black bustier and a black skirt.

In this summary the downstairs Radius bar will be referred to as bar 1, the downstairs Xxxxx bar will be bar 2 and the upstairs Xxxxx bar will be referred to as bar 3. Bartender 10 was at the upstairs Xxxxx bar which was not evaluated due to the fact agent could not get to the bar as this area was extremely crowded.

Agent approached bartender 1 at bar 1 upon entering the establishment. She looked over at agent, leaned forward and asked what she could get agent to drink. Agent placed a drink order and Xxxxx quickly made the drink using the proper recipe. She poured about a 6 count pour for this drink. She served it to the agent and gave agent a price. Agent gave her a card and she went to the POS rang in the drink and processed the payment. She returned the credit card receipt in a clean black check presenter.

When agent’s drink was empty Xxxxx asked if agent would like another. Agent said yes and she quickly made the drink and processed the payment in the same fashion as above.

Some observations made while at bar 1:

At 11:56pm Two Caucasian females that appeared to be Xxxxx’s friends approached bar 1 and she excitedly said hello to them. She then poured each of them a double vodka cranberry tall. No money was exchanged nor was anything rang up in the POS.

At 12:00am a Caucasian male and female couple approached the bar and the male shouted Xxxxx’s name. He said he wanted a bottle of champagne and Xxxxx repeated the order. He said yes and said “give it to me for $40” Xxxxx said she couldn’t do that. She got the bottle of champagne, opened it and then served it to the couple. She then took the $100.00 bill from the male patron and went to the POS where she entered an open charge of $45.00. She then gave the male patron the proper amount of change back. He tipped her what appeared to be a large sum and she put the cash into the tip jar.

At 12:03pm an African American male patron approached the bar. Xxxxx happily waved to him and grabbed his hand. They talked which agent could not over hear. Agent then saw Xxxxx move to the well and proceed to make 12 double shots in tall glasses. The shots were made with vodka, triple sec, cranberry juice, additional liquor and other ingredients agent could not recall. The shots filled each glass 2/3 to ¾ full. She made these shots in 4 separate batches and as she would make 3 she would handle them to the man and he would hand them back to the crowd standing behind him. When she served the last shots Xxxxx waived off the man and then went to the POS. Agent saw the screen display VOID then she tapped a square about 4 times and closed the screen. Agent is unsure exactly what she put in the POS but it was not 12 double shots. There was no money transferred, not even a tip that agent saw.

Around 12:08pm Xxxxx served 2 Caucasian females in their early 20’s standing at the bar. She served them 5 drinks at one time; the drinks sat in front of the 2 girls and agent did not see the drinks distributed to anyone else. About 3 minutes later Xxxxx served these same 2 girls each a fireball shot. That is 7 drinks in 3 minutes for these 2 young ladies. She did ring all these drinks into the POS.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

23. For an on-sale retailer or employee to conduct drinking contests, to sell or deliver to a person an unlimited number of spirituous liquor beverages during any set period of time for a fixed price, to deliver more than thirty-two ounces of beer, one liter of wine or four ounces of distilled spirits in any spirituous liquor drink to one person at one time for that person’s consumption or to advertise any practice prohibited by this paragraph.

At 12:24pm a Caucasian female approached Xxxxx and asked for a vodka cranberry. Xxxxx poured the female Absolute without asking for a preference. She then rang up the drink at the premium price.

Agent noticed all bartenders at this bar using cups or tins as ice scoops. They all appeared to pour a 5-6 count pour per regular shots.

Bartender 4 was at the well facing the dance floor down from Xxxxx and Xxxxx. Agent was wondering what his actual job was as he was seen standing behind the bar dancing and getting up on the reach in cooler to dance the majority of time agent was at the bar. Around 12:20am agent finally saw him pour a couple of drinks for patrons.

Agent observed bartender 3 and bartender 5 from afar. They appeared to ring in every drink and to stay busy. Agent did not see either one with hands in the tip jar or waiving patrons off.

Agent then moved on to bar 2. Agent approached the bar and was immediately greeted by bartender 6. She was very friendly, said hello and asked agent what she could agent get to drink. Bartender 6 quickly made and served agent’s drink. She gave agent a price. Agent gave her a credit card and she went to the POS, rang up the drink and gave agent the receipt to the agent in a clean black check presenter. She thanked the agent. Bartender 6 could not find an ingredient for agent’s drink so agent changed the drink. Bartender 6 quickly adapted and made agent the second choice.

Observations made at bar 2.

Agent observed bartender 6 with other patrons and she seemed to serve all other patrons in the same fashion as agent. Agent also observed bartender 8 from afar. He appeared to ring in all drinks served. They both were seen to pour a 4-6 count pour and used cups or tins as ice scoops.

Around 12:40am agent saw Xxxxx walk behind bar 2 and talk with bartender 8 and Xxxxx.

About 12:51am Xxxxx began breaking down his well by the patio entrance. At around 12:57am 3 patrons walked up; 2 Caucasian males and 1 Caucasian female. They appeared to know Xxxxx and he told them he was getting out of there. He then served them 2 shots of Jager and a shot of Fire ball. He did not move to the register or collect any money.

The patrons stayed at the bar and talked to Xxxxx. At 1:00am Xxxxx gave each of them a bottle beer. The blond male then gave Xxxxx money. Xxxxx looked around and then put the money into his pocket. Right after a Caucasian male patron walked up to the well and placed an order with Xxxxx. Xxxxx made and served the drink and went to the POS.

Agent then went onto bar 3 upstairs. Agent approached the bar and was immediately greeted by bartender 9. She smiled at agent and asked what she could get agent to drink. Agent placed an order. Bartender 9 made the drink incorrectly and served it to agent. She did not use a cocktail napkin. Agent gave her a credit card and she rang up the drink and gave agent the credit card receipt in a clean black check presenter. She said thank you.

Agent observed bartender 9 to ring in every drink she made. She poured about a 5 count pour. Her hands were never in the tip jar and she attempted to keep the bar top clean. Bartender 9 appeared friendly and to do a good job.

Agent left through the Xxxxx side of the establishment when agent left Xxxxx was behind the bar at Xxxxx’s well and appeared to be working that well.

Security Summary

There were several members of security seen inside and outside the establishment; way too many for agent to describe. They all presented well and were dressed professionally. Agent personally spoke with the member at the VIP ropes who was a tall male with a bald head wearing a dark suit. He seemed friendly enough and directed agent to the will-call table. Upon leaving 2 different security members told agent to have a good night.

There were no problems that agent is aware of.

There were a lot of really drunk patrons noticed by the agent. Agent witnessed two separate females in the ladies room who could barely stand. One of them almost fell twice but her friend caught her. Over serving was quite evident. With the amount of people in the establishment this could be quite dangerous.

TITLE 4, CHAPTER 3

4-244. Unlawful acts

14. For a licensee or other person to serve, sell or furnish spirituous liquor to a disorderly or obviously intoxicated person, or for a licensee or employee of the licensee to allow or permit a disorderly or obviously intoxicated person to come into or remain on or about the premises, except that a licensee or an employee of the licensee may allow an obviously intoxicated person to remain on the premises for a period of time of not to exceed thirty minutes after the state of obvious intoxication is known or should be known to the licensee in order that a nonintoxicated person may transport the obviously intoxicated person from the premises. For purposes of this section, “obviously intoxicated” means inebriated to the extent that a person’s physical faculties are substantially impaired and the impairment is shown by significantly uncoordinated physical action or significant physical dysfunction that would have been obvious to a reasonable person.

Food and Beverage Summary

At bar 1 agent ordered 2 identical rounds.

A dirty martini and Bud Light bottle. The martini was made with the well vodka and olive juice from the fruit tray. The martini glass was chilled and the martini well shaken. It was served with 2 olives on a skewer. The martini was cold and tasted fine. The Bud Lights were served cold and fresh. Agent was charged $16.00 for each round.

At bar 2 agent ordered a dirty martini. Bartender 6 could not find any olive juice and had only poured the vodka in the tin. Agent told her she could just make it a Cosmo. She asked if agent was sure and agent said yes that it sounded good. She then made the Cosmo and served it up in a chilled martini glass and garnished with a lime twist. Agent was charged $6.00 for this drink.

At bar 3 agents ordered another Cosmo. Bartender 9 filled a short glass with ice, poured well vodka and cranberry juice then put a straw in it and served it to agent. This was a vodka cranberry and in no way a Cosmo other than sharing the vodka and cranberry in common. If she did not have martini glasses agent feels she should have said something. Agent was charged $8.00 for this drink.

There was quite a discrepancy in the difference of prices and at each bar agent was served well vodka, as this might be representative of the bartenders book boosting drinks for more profits.

Michael Zenner – CEO

Hospitality Checkpoint LLC
hospitalitycheckpoint.com

bartheft.com (blog)

liquorassessment.com

PO BOX 995 Gilbert AZ 85299

Office: 480-777-1919

Toll Free: 800-880-0811

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