BARTENDER THEFT:
Bartender Summary
One Caucasian female bartender was the only bar staff member seen for the duration of the time spent in the building. This bartender had longish sandy blonde hair worn down and was dressed in a boostier type top with black panties and fishnet stockings. She presented well and within the boundaries of the operation.
When this agent and associate were seated at the bar, it took several minutes for this bartender to take notice that we were there. When she approached, she simply asked if we wanted something to drink. Another opportunity was given for her to sell a high priced shot or something to get the night rolling by asking if there were specials or anything good. She simply replied, “No.” After ordering, she returned in a good time frame with the drinks. Cash was paid for this round, but she immediately went to service other patrons without approaching the register. This was interpreted as a group ring and would be presented as a cautionary issue for funneling cash into the register to be retrieved later. This agent did note that the sum of the tab was deposited later into the drawer, with the tip entering the vessel located next to the register. This agent could not see the amount that was rung when the cash was entered but can confirm that both orders were entered at the same time.
A short time later at approximately 2140, the bar drawer was observed to have been left open while the bartender was servicing patrons at the bar. She then returned to ring the order with the drawer open. No amount entered could be seen on her rings and there were no tabs that printed automatically. This agent is weary that the no sale key may be being used too frequently on rings and this is another integrity issue.
At 2200, a dance entertainer wearing red approached the bar and was served a salted shot of Patron with a lime that was not rung into the system and not added to any patron’s tab. This was concluded as a gratis drink served to a working employee.
Throughout the visit, the running theme of the bar was group rings, no tabs presented, and the drawer left open or ajar from time to time. This could be simply sloppy bartending or it could be massive integrity violations. This agent would suggest drawer audits mid-shift. There is a high likelihood that the bartenders are funneling cash into the drawer for storage. Pours on this visit were good for the most part and appeared to have been measured via shot glass. Ice scoops were in use and the back bar was in good condition but the bar top was not nearly as good with spent bottles and glasses present for the entire shift.
Cocktail Summary
From an auditing perspective, this agent was able to observe the cocktail servers all over the main floor. However, it was interesting that after sitting away from the bar for more than 40 minutes, this agent was never approached for a drink. Cocktail servers were seen rotating around the whole of the main room, but consistently missed this agent and a drink was never taken while on the floor of the club.
Several cocktail servers all appearing in close to the same uniform were present on both sides of the bar, though predominantly on the side of the main stage. Many patrons were seen served by this group and as an overall statement, they were circulating the floor. Bussing of the cocktail tables was minimal and at one point this agent counted four tables with spent bottles or cocktails on them that had not been bussed away. This is problematic. This agent’s table was one such table. As a result, this agent guesses that the ladies did notice the agent, but assumed wrongly that there was already a drink on the table when in fact it was an old one that had never been removed. Additionally, many of the entertainers were walking the floor with alcoholic beverages. On several occasions, this agent noted dancers leaving a beverage on a table to go to stage and this is another issue with dirty tables and the perception of everyone being taken care of when in fact they have not been serviced.
An intoxicated patron was seen moving through the club on this visit that had been serviced by both the bar and cocktail servers. This was the other negative detractor in this section. This guest was a Caucasian male wearing dirty shorts and dirty tank top and had unkempt hair. This miss is also shared by all work groups on duty.
Michael Zenner – CEO
Hospitality Checkpoint LLC
bartheft.com (blog)
PO BOX 995 Gilbert AZ 85299
Office: 480-777-1919
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