HOSPITALITY CHECKPOINT SPOTTER SERVICE
http://www.hospitalitycheckpoint.com/
BARTENDER THEFT:
Bartender Summary
· Bartender 1- Xxxxx; Caucasian female, slim build, blond hair worn back, wearing a light blue uniform button down top.
· Bartender 2- Xxxxx; Caucasian female, medium build, blond and brown hair worn back, wearing a light blue uniform button down top.
· Bartender 3- Xxxxx; Caucasian female, slim build, short blond and brown hair, wearing a light blue uniform button down top.
She asked the Agent if they were ready to place their order and the Agent placed one with her.
She did not make any suggestions or mention any menu items by name.
The Agent asked her opinion about some of the menu items but she seemed to be quite picky saying that she had not tried many items since she did not like them.
The Agent’s food was delivered by Theron and Xxxxx did not check back for quite some time. The Agent informed Theron of an issue with their food which he fixed promptly. Xxxxx did not even seem to notice or say anything about the issue.
She seemed to be very overwhelmed and not to be smiling or very friendly.
She did not give the Agent any silverware and they had to flag her down to ask for some. She appeared to forget and the Agent had to flag her down and ask again.
She took a short while to come clear once the Agent was done and she did not offer refills for a very long time despite the Agent’s glass being empty.
She did not offer dessert and came to offer the Agent the bill a very long time after they were done eating and drinking.
Once the bill was served payment was processed quickly.
The Agent would like to note that they were only charged for 2 of the 3 drinks they had ordered.
Xxxxx was observed to be pouring a 5 count White Russian with a 3 count of vanilla vodka and a 2 count of Kahlua.
On one occasion the Agent overheard a patron asking Xxxxx if their drink was a double. She said she had made the drink a double and put an extra shot in the extra blended drink portion. She told the patron that their drink in fact had 3 shots in it and he seemed happy.
Xxxxx was observed to be texting on her phone behind the bar.
Xxxxx was observed to be bringing glassware to the bar and holding the glasses with her fingers in the cup.
She was observed to be doing dishes.
On one occasion she was observed to be pouring a 3 count.
Xxxxx was observed to be doing dishes.
All of the bartenders were observed to be using an ice scoop.
The Agent observed Xxxxx to be working alone behind the bar for the majority of their stay and they wonder if Xxxxx and Xxxxx were actually servers.
A receipt was not observed to be placed in front of bar patrons after each round.
The Agent did not observe any patrons being ID’d.
The Agent observed multiple patrons to be ordering drinks and taking them away from the bar.
The Agent did not observe any children consuming alcohol but it would have been very easy for a patron to buy a minor a drink and give it to them outside of the bar..
Michael Zenner – CEO
Hospitality Checkpoint LLC
bartheft.com (blog)
PO BOX 995 Gilbert AZ 85299
Office: 480-777-1919
Toll Free: 800-880-0811
© Hospitality Checkpoint LLC 2015
2 thoughts on “Resort Lobby Bar”
Comments are closed.