Bartender 1, on the other hand was a little more cheerful. She kept a high pace and worked with a sense of urgency. The times when she served the agent, she smiled and seemed interested in both serving drinks and providing customer service.
The difference in their service went only that far. The agent found that both bartenders either forgot to mark tabs, or bundle marked tabs frequently. On several occasions, the agent received a drink but saw the bartenders neglect to mark the tab. They would only sporadically mark the agent’s tab. This is a HUGE liability to the establishment, and Agent would hypothesize that high profits are being lost via this method.
The agent found that the amount charged for the drinks the agent ordered was a lower than expected; therefore, Agent believes that several drinks were missing from the tab. The agent found that the bartenders were failing to immediately ring in many other patron’s tabs as well. The agent cannot verify that drinks were given away to them as well, but can only assume they either forgot to ring in or completely neglected to ring in several drinks on patron’s tabs. Either way there is a HUGE accountability issue present. With the system in place, the bartenders can steal at will without detection.
The agent believes one source of this problem is the system used to keep tabs. The hand written system is prone to abuse, and also creates an opening for outright theft. There is no sure way to know the bartenders are not simply tossing their friend’s tabs in the trash after they’re done drinking.
Michael Zenner – CEO
hospitality checkpoints Inc.
hospitalitycheckpoint.com
bartheft.com (blog)
Hospitality Checkpoint PLLC
hospitalitycheckpoint.com
liquorassessment.com
PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Mobile: 602-622-0875
Toll Free: 800-880-0811
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