Bartender Addendum:
Two small incidences happened during the agents visit to the Red Bar that may be worth mentioning.
The outside bouncer came in to the bar complaining to Xxxxx about not feeling well. I believe he said he had a sore throat. Xxxxx whipped up a concoction for him in a small shot type of glass. He was using simple ingredients in which did not make the agent suspicious, until the agent overheard Xxxxx telling the bouncer that there was some alcohol in the drink. Xxxxx did not ring this drink into the computer in any way, not even under a comp tab. This is giving away alcohol, as well as the bouncer having alcohol on the job.
ADLLC VIOLATION
TITLE 4, CHAPTER 3
4-244. Unlawful acts
12. For a licensee, when engaged in waiting on or serving customers, to consume spirituous liquor or for a licensee or on-duty employee to be on or about the licensed premises while in an intoxicated or disorderly condition.
The second incident happened at 11:18pm. A small group of people came up to the bar, and seemed to be familiar with the bartenders. They placed an order with the bartender for three drinks. Xxxxx did not accept cash, did not take a room key and did not take any form of payment. Xxxxx went to the register and typed a few things in, however he was servicing multiple guests at this time, and could have been entering in the other orders. The agent did not have a clear view of the screen to see what he specifically was inputting. The patron next to the agent spilled a drink, breaking the glass, and needed to order a new one. This drink the guest paid cash for; this order was put in to the POS where it is unclear if the other was ever actually entered.
The third incident happened at 11:25pm. Two men approached the bar; they were familiar with the bartenders, and had a tab open using an AmXxxxxan Express Credit card. They ordered one more round of drinks and then asked to close out the tab. While Bartender 2 went to grab the credit card for the tab, and the receipt, Xxxxx took a minute and introduced himself to the guests. Bartender 2 handed the gentleman his credit card and receipt, and said “Xxxxx, we’ll take care of this one for you; because we’re silly like that.” Xxxxx said ok, and then grabbed a $10 bill and threw it on the table for tip. Bartender 2 threw it back. They settled on four one dollar bills. The agent did not see either bartender call a manager over to comp a check.
Michael Zenner – CEO
hospitality checkpoints Inc.
hospitalitycheckpoint.com
bartheft.com (blog)
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