Bartender Summary
· Bartender 1: XXXXXX male, short brown hair, 5’9”
· Bartender 2: XXXXXX female, short dark hair, 5’4”
· Bartender 3: XXXXXX female, long dark hair, 5’4”
· Bartender 4: XXXXXX male, short dark hair, 5’9”
The agent and associate were seated at the bar top and greeted by Bartender 1 within two minutes. Bartender 1 was very laid back in greeting us and he simply put cocktail napkins down on the bar top and asked what we would like to drink.
Bartender 1 did not smile, nor did he introduce himself.
The agent and associate ordered two drinks, and Bartender 1 asked to see both of our IDs. After reviewing each ID, Bartender 1 delivered both drinks to us within two minutes.
The agent presented Bartender 1 with a credit card and Bartender 1 asked if the agent would like to start a tab and the agent declined and asked that the tab be closed out.
Evidently Bartender 1 did not hear the last part of the agent’s request, because he moved to the POS and started a tab for the agent. Bartender 1 returned back with a clean check presenter which contained an authorization receipt and the agent’s credit card. The agent decided not to start an issue about this, and simply signed the authorization form and put it back in the check presenter, which was collected a few minutes later.
During the agent’s time at the bar, the bar top was moderately busy, every seat was taken, but there was no backlog of standing patrons. The four bartenders behind the bar top each appeared to have their own particular section, and none veered to far away from their section.
Bartender 1 was the bartender taking care of the section of bar that the agent and associate were seated at. The agent observed Bartender 1 to consistently use a four-five free pour (4 count = 1 ½ oz) count for simple mixed drinks, and he also consistently used an ice scoop for mixed drinks.
The agent observed Bartender 1 give out free drinks on two different occasions.
At approximately 8:50pm Bartender 1 provided a patron with a beer, and was then seen shaking the patrons hand and acting very familiar with the patron. Bartender 1 was not seen ringing this beer into the POS or charging the patron for this beer in any manner.
At 9:12pm the agent observed Bartender 1 giving out three free shots to another group of patrons. Once again, Bartender 1 seemed to know these patrons personally, and he was seen interacting with them as if he personally knew them.
Bartender 3 was also seen interacting with this same group of patrons, and at 9:20pm the agent observed Bartender 3 provide another drink to this same group and the agent did not see Bartender 3 move to the POS or record or charge for this drink in any manner.
Bartender 3 was taking care of the service well for the most part, and the agent also observed many suspicious transactions take place here.
The agent observed at least two server callouts take place, in which the agent did not see any checks come through proving that these transactions had been recorded in the POS. The agent observed a third transaction occur between a server and Bartender 3 at the service well which appeared to be a mistake. Bartender 3 was handed a shot from the server, and Bartender 3 smelled the shot, dumped it, and the poured another shot. The agent did not see Bartender 3 or the server record this shot on any sort of comp or spill sheet.
The agent observed many instances of eating behind the bar. Bartenders 1, 2 and 3 were seen eating with their outs out of a bag of candy, and at one point Bartender 2 offered the bag to patrons seated at the bar top.
None of the bartenders were observed to wash their hands after eating on any occasion.
Bartender 3 was observed drinking from an open beverage while behind the bar top as well.
BARTENDER THEFT:
Michael Zenner – CEO
hospitality checkpoints Inc.
hospitalitycheckpoint.com
bartheft.com (blog)
Hospitality Checkpoint PLLC
PI Lic. 1597616
hospitalitycheckpoint.com
liquorassessment.com
PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811
© hospitality checkpoints Inc. 2010