HOSPITALITY CHECKPOINT SPOTTER SERVICE
BARTENDER THEFT:
Bartender Summary
- Bartender – “Xxxxxx” on receipt, female, late 20’s, slender, highlighted blond hair pulled back and up wearing a turquoise logo tank top and denim shorts.
The agent took a seat at the bar and was greeted promptly by the
bartender who placed down menus and cocktail napkins while
asking “do you know what you’re drinking”? The agent asked a few questions and placed a beverage order. She seemed personable and friendly; however, she did not introduce herself by name or ask the agents name to associate a tab within the POS.
The beverage order was prepared right away and served. She did not
immediately move to the POS. The agent also observed throughout
the evaluation that drink orders were not rang up immediately and
at times up to 15 minutes later and in a group fashion therefore the
agent is not able to tell if all patron’s drinks were accounted for.
The agents tab was itemized and correct.
She checked back several minutes later and asked if the agent was hungry at all; although, she did not make any suggestions or recommendations and left the menu on the bar the entire visit.
During the evaluation the bartender checked back often and when appropriate offered additional drinks. She seemed to be aware of drink levels for all patrons at the bar and was attentive and friendly with the regulars.
As far as drink preparation goes, she was observed using an ice scoop to fill glasses with ice, glassware used was clean, beer glasses were rotated and kept cold, wine glasses were polished and spot free and empty glasses were cleared from the bar in a timely manner.
The agent observed several mixed drinks prepared at the bar. All were at a minimum of a five count pour which is heavier than the allotted amount. The agent observed an 8 count Jack Daniels honey for the service well; however, the agent is not able to tell whether or not it was supposed to be a double. She filled the glass with a 7 count pour and topped it off with a clearer colored mixer from the soda gun and then poured another 1+ count on top.
On another couple of occasions the agent was able to observe the bartender pour a mixed drink that did not have a pour spout. The drink was prepared in a tall glass filled with ice with the amount of liquor filling the glass about two thirds of the way full. It was obviously far more than the standard 4 count measure. The agent recommends that all bottles be fitted with a pour spout and that the bar staff adhere to the standard 4 count measure outlined by the company to ensure consistent drinks and maintain cost controls.
Wine was poured in an eyeball fashion of measurement. The agent recommends using the carafe for measurement every time also for consistency and maintaining cost controls.
The agent made a few other observations such as the bartender drinking beer, making change out of the tip jar, texting on her phone, drinking from an open glass, and eating soup.
The MOD and the bartender were observed drinking draft beer from small rocks glasses behind the bar. While it appeared that this was a “sampling” it is certainly a violation of the Arizona liquor laws.
TITLE 4, CHAPTER 3
4-244. Unlawful acts
12. For a licensee, when engaged in waiting on or serving customers, to consume spirituous liquor or for a licensee or on-duty employee to be on or about the licensed premises while in an intoxicated or disorderly condition.
Michael Zenner – CEO
Hospitality Checkpoint LLC
bartheft.com (blog)
PO BOX 995 Gilbert AZ 85299
Office: 480-777-1919
Toll Free: 800-880-0811
© Hospitality Checkpoint LLC 2015