BARTENDER THEFT:
Bartender Summary
· Bartender 1 – Xxxxx; Caucasian female, thin build, short dark hair, wearing a black halter top, a diamond skull necklace, booty shorts and fishnet stockings.
· Bartender 2 – Xxxxx; Caucasian female, approximately 5’9’, thin build, long blonde hair, wearing a black halter top, booty shorts and stockings.
The agent and associate sat at the main bar, and were immediately greeted by a female bartender who introduced herself as Xxxxx.
Xxxxx asked the agent and associate for beverage orders, and the agent and associate placed an order.
Xxxxx made the drinks with the proper pour of 4 count of alcohol.
Then the beverages were served with cocktail napkins.
Xxxxx asked if a tab could be started. The agent acknowledged the request, and gave Xxxxx a credit card and driver’s license.
The drinks were rung into the POS system and the cash drawer was closed from its opening from the transaction.
During the course of this evaluation, it was noted that Xxxxx kept busy prepping items and handling patrons at the bar.
Xxxxx used an ice scoop for all drinks made but a jigger was not noticed.
Large bills were exchanged for smaller bills out of the cash drawer and then closed. Agent suspects that bartender may be laundering stolen money out of the register via the tip jar. Contact the Hospitality Checkpoint office to discuss ways of addressing and preventing this bar theft behavior.
When the agent was ready for another beverage, Bartender 2 greeted the agent and accommodated his order.
Bartender 2 introduced herself as Xxxxx and was also very friendly, and addressed patrons with a smile.
The second beverage was made and served immediately after the order, it was not rung into the system.
When the agent and associate asked for the final bill, it was noted to only have one drink posted on the ticket.
Because it was a two for one happy hour, the pricing could have been correct but it was confusing.
Between the agent and the associate there was a total of four drinks made, but the bill presented only showed 1 possibly 2 drinks.
The agent did not observe any behavior that would indicate theft by Xxxxx. However, the agent was disappointed that an itemized bill was not given with the credit card receipt.
This could have avoided the confusion of the drink count and orders.
It is the agent’s view that the second round of drinks were not rung in by Xxxxx. Or a new transaction was made for the second round of drinks by Xxxxx and the initial transaction was not noticed.
Michael Zenner – CEO
Hospitality Checkpoint LLC
bartheft.com (blog)
PO BOX 995 Gilbert AZ 85299
Office: 480-777-1919
Toll Free: 800-880-0811
© Hospitality Checkpoint LLC 2014
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