HOSPITALITY CHECKPOINT SPOTTER SERVICE
BARTENDER THEFT:
Free Drinks, Stolen money into tip jar, Service to Minors
Bartender Summary
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BAR 1/XXXXX – Caucasian male with short, dark hair. Tattoos on forearms. Observed wearing a yellow ASU t-shirt and grey pants. Overheard saying to a guest his name was XXXXX.
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BAR 2 – Caucasian male with black hair and a patch of red hair on the top. Observed wearing a black work t-shirt over a grey long sleeve shirt.
Upon sitting down we were quickly approached and greeted by BAR 1/XXXXX. He took our drink order and then made it at a 4 pour count (~1.5 ounces). He placed the drinks in front of us and secured our tab with a credit card (See Food & Beverage Summary for details).
No napkins were given and it appeared that the majority of patrons sitting at the bar did not have napkins either.
XXXXX and BAR 2 appeared to be working together throughout the evening to take care of any and all of the guests at the bar. They seemed to be sociable with one another and worked well as a team.
XXXXX and BAR 2 were on several occasions observed cleaning the bar; mopping the floor and wiping down the bar top. The Agent found this to be an excellent display with respect to maintaining a clean atmosphere and work environment.
XXXXX was observed pouring numerous liquor based drinks for guests. During these observations he was consistent in his pour (4 count ~ 1.5 ounces), not a 3 count pour (~1.25 ounces). XXXXX appeared to be very knowledgeable about drink mixes, as several different/atypical drinks were ordered by various guests throughout the evaluation.
Upon closing out our tab, XXXXX presented the Agent’s credit card and two credit card slips on the bar top with a pen. No itemized check was given.
Upon our departure XXXXX was observed to wish us a friendly/polite good night.
Several questionable instances were observed while sitting at the bar:
At approximately 11:38 PM, XXXXX had appeared to have lost a guests credit card and spent several minutes looking for it. Upon finding it, XXXXX gave this guest, his two friends, and two other guests a round of shots that he said were on him for the inconvenience of waiting. XXXXX prepared and served these shots but never made a move towards the computer screen to ring these in. Agent scores this as a theft occurrence as he did not record these drinks. This is also an ADLLC Violation as employees are not allowed do give away alcohol. Only owner/managers or on a managers command.
TITLE 4, CHAPTER 3
4-242. Sale of liquor on credit prohibited; exceptions
It is unlawful for a licensee, or an employee or agent of a licensee, to sell or offer to sell, directly or indirectly, or to sanction the sale on credit of spirituous liquor, or to give, lend or advance money or anything of value for the purpose of purchasing or bartering for spirituous liquor, except that sales of spirituous liquor consumed on the licensed premises may be included on bills rendered to registered guests in hotels and motels, and spirituous liquor sales for on or off premises consumption may be made with credit cards approved by the director, and sales of spirituous liquor consumed on the premises of private clubs may be included on bills rendered to bona fide members.
At approximately 11:49 PM, XXXXX was observed preparing three vodka and energy drinks (energy drinks being the assumption as it came from the soda gun and not a can and was gold in color). XXXXX prepared these drinks at an over pour of about a 5/6 count pour and made them in clear plastic Solo cups. Upon serving these girls their drinks they went out the front door and were no longer observed. The Agent was unable to determine if they had departed from the establishment or gone to some area of the patio where they could not be observed. These three girls were not seen again in the establishment throughout the remainder of the evaluation.
At approximately 11:54 PM, XXXXX was observed checking his cell phone, which was placed near his computer terminal. Cell phones should not be observed by the guests, XXXXX should have gone somewhere in the back of the establishment to use his phone. Moreover, cell phones are the new abacus system in which bartenders track stolen money. Agent isn’t inferring this, just bringing it to management attention.
At approximately 11:57 PM, BAR 2 was observed to give two guests a round of Three Olives Cola shots. They had asked for a taste, but received almost two full shot glasses of this liquor. BAR 2 did not make a move towards either computer screen to ring these drinks up under a comp sheet.
At approximately 12:03 AM, a group of individuals who appeared to be in their late teens early 20’s were observed to sit down at the bar. XXXXX appeared to know at least one or two of them based on their greeting exchange. He did not appear to know all of them as they were observed to be introduced to him at this time. Although the true age of these individuals was unknown, no attempts at identifying their ages had been observed. The Agent would have without a doubt carded these individuals as they looked extremely young, and this bar is in close proximity to a college campus.
TITLE 4, CHAPTER 3
4-241. Selling or giving liquor to underage person; illegally obtaining liquor by underage person; violation; classification
A. A licensee, an employee or any other person who questions or has reason to question whether or not a person ordering, purchasing, attempting to purchase or otherwise procuring or attempting to procure the serving or delivery of spirituous liquor is under the legal drinking age shall require the person to exhibit a written instrument of identification and may require the person on a card to be retained by the licensee to sign the person’s name, the date, and the number of such identification. An off-sale retail licensee or employee of an off-sale retail licensee shall require an instrument of identification from any customer who appears to be under twenty-seven years of age and who is using a drive-through or other physical feature of the licensed premises that allows a customer to purchase spirituous liquor without leaving the customer’s vehicle. The following written instruments are the only acceptable types of identification:
At approximately 12:06 AM, XXXXX was observed pouring two Jack and Cokes for a guest. XXXXX took the money for these drinks but then without ringing anything in, placed the money he received for these drinks on top of the cash register, not in the drawer. The money did not go into any tip jar and the Agent did not understand why the money would not then go into the cash drawer. The money remained singled out, sitting on top of the cash register for 15 minutes and then was opbserved to be dropped into the tip jar.
At approximately 12:08 AM, XXXXX was observed to make four shots of a deep blue colored liquor (presumably Blue Curacao). He then poured a little from each of them to make a fifth. These five drinks were served to a group of people playing beer pong next to the bar. No move was made towards the computer to ring these drinks up.
At approximately 12:09 AM, XXXXX was observed to pour a drink of well tequila and a yellow liquid (presumably a sour mix or a citrus mix). The drink was given to a female customer. No move was made towards the computer to ring these drinks up.
At approximately 12:11 AM, XXXXX was observed to pour two draft beers for a guest described as a Caucasian male with a red and black flannel print shirt. XXXXX then poured a third draft beer for this individual who then relocated to resume playing beer pong. No move was made towards the computer to ring these drinks up.
Food and Beverage Summary
Upon our arrival there was no one standing at the downstairs podium to this establishment. However, upon reaching the top of the escalator SERVER 1/XXXXX was observed standing waiting for customers. She greeted us very warmly and walked with us inside. As we walked she rattled off some of the features that were offered that evening, namely beer pong. Furthermore she talked briefly about the menu, stating that this establishment had good food especially the Chicken Parmesan Sliders. There was another female server, however it had appeared she was cut for the evening and about to leave.
XXXXX sat us in the main dining room area and asked us what we wanted to drink. Several items had been attempted to be ordered but the establishment was out of them, initially the Sonoran White Chocolate Ale which the Agent tried to order. XXXXX knew they were out of this and was very polite. A Four Peaks Kiltlifter was instead ordered by the Agent and delivered to the table as a 20 ounce beer, no size was specified when placing the order. The Associate tried to order a Guinness draft, which they were out of, then tried to order a Newcastle, which they were also out of. BAR 1/XXXXX came over and sat down at our table and had a better idea of what this establishment had or didn’t have and a Blue Moon Winter Ale was suggested and then ordered, which also came to the table in a 20 ounce glass. Both drinks were served in clean, chip free glassware, both were chilled to the right temperature.
At approximately 10:23 PM, the food items were ordered; initially a New York Style Pretzel was placed, but politely shot down by XXXXX as they were out of this item as well. Wisconsin White Cheese Curds were then suggested and then ordered. The Chicken Parmesan sliders and the Buffalo Chicken wrap were ordered as entrees at the same time the appetizer was placed. The Agent, at the time, found that XXXXX did not write down any of the items ordered but repeated them back to us and clarified sides being ordered.
At 10:31 PM, the Cheese curds arrived, they were served with a side of Ancho Chili Ranch Dressing that complemented the perfectly fried cheese curds. Overall this item was very tasty, appropriately priced as well as portioned, and a good start to a meal.
At 10:47 PM, XXXXX stopped by to check on us and grabbed our finished appetizer plate.
At 10:50 PM, XXXXX delivered the entrees to the table. The Chicken Parmesan Sliders were aesthetically displayed on the platter in between a modest portion of sweet potato fries. They were presumably finished in the oven or Salamander as the cheese on top was nicely melted into the marinara sauce. The sweet potato fries were cooked to a golden brown and were an excellent accompaniment to the small sandwiches. The Associates Buffalo Chicken Wrap was ordered with coleslaw, however fries were delivered on the plate. XXXXX was quickly made aware of this, apologized, and returned from the kitchen with coleslaw but also left he fries on the table incase we wanted them. It is presumed that XXXXX had this item comped as neither the fries nor the coleslaw were itemized on the bill. According to the Associate the Buffalo Chicken Wrap and coleslaw were both delicious. Our beer glasses were near empty and another round of drinks were offered and ordered at this time.
At 10:57 PM, XXXXX dropped our 2nd round of beers; 1 Kiltlifter and 1 Blue Moon Winter Ale. Both drinks were served in clean, chip free glassware, both were chilled to the right temperature. The restaurant appeared to mostly clear by this time, and XXXXX had asked us if it would be ok if she played a quick round of beer pong with other guests, which we were ok with. It appeared as though all of her side work was done and no guests were in need of her services. Furthermore, the Agent felt this was a nice gesture to not only us by asking, but that she went above her expected work duties to engage other patrons in playing this game. While XXXXX was playing this game she was not observed to consume any alcoholic beverages, although she was playing with guests who were drinking.
At 11:16 PM, we had finished with our plates of food. Empty plates and glassware were cleared and XXXXX was observed to ask us if we wanted/needed anything else. We said no to anything else and she quickly returned with a correctly itemized bill. The bill was closed out shortly after the Agent placed a credit card in the check presenter.
At 11:33 PM, Upon departure from the table XXXXX was observed to thank us at this time for coming in. As we walked out the front door she also said goodbye.
The Agent and Associate stood outside for a minute or two before returning inside to now sit at the bar. This gesture was done to not raise suspicion of our evaluation purposes in an establishment with such an open floor plan.
At 11:35 PM, we sat down at the bar. Within moments, XXXXX was observed to greet us and take our drink order. A Jack and Coke and a vodka tonic were ordered. XXXXX did not ask for preference, but made both of these drinks in tall glasses. A 4 count pour (~1.5 ounces) of liquor was observed as he made both of these drinks. He quoted the well vodka at $2 and the Jack Daniels at $4. When the bill later arrived this quote was accurate with what we paid.
For discretionary reasons in the Bartender Summary to this report, this section stated that at 11:38 PM, two guests were given Kamikaze shots. The Agent and Associate were these two guests.
For discretionary reasons in the Bartender Summary to this report, this section stated that at 11:57 PM, two guests were each given a Three Olives Cola shot by BAR 2. The Agent and Associate were these two guests.
At 12:17 AM, We departed from the establishment. Upon our departure XXXXX wished us a polite good night.
Of note: Three beers and one food item were selected that were out of stock. It is understandable that after St. Patty’s Day and during ASU’s spring break that items that would normally be stocked would be depleted or absent. Aside from these mitigating circumstances, four randomly selected items is a bit excessive and compromises the Agent’s beli
Michael Zenner – CEO
Hospitality Checkpoint LLC
hospitalitycheckpoint.com
bartheft.com (blog)
PO BOX 995 Gilbert AZ 85299
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ef that should they ever return to this establishment or tell friends to go here that things won’t be missing from the food and drink menus again.