Bartender Theft – Free drinks for female customers – Not ringing drinks in the POS

Bartender Services Summary:

• Bartender 1: Female, 5’5”, African American, mid twenties, long brown hair with soft curls, thin build. Wore Black Phoenix Suns tank top, black and white striped mini skirt and black an purple striped elbow length gloves.

• Bartender 2: Male, 6’0”, Caucasian, early twenties, ear length brown hair with thin black headband, thin build. Wore a grey Xxxxxxx Xxxxxxx brand shirt on top of long sleeve black shirt, black cargo pants and black shoes.

• Bartender 3: Female, 5’6”, Caucasian, early twenties, shoulder length brown hair with distinct blonde and red highlights, thin build. Wore a black Phoenix Suns tank top, khaki shorts and black tennis shoes.

• Bartender 4: Male, 5’11”, Caucasian, early thirties, short brown hair. Wore an orange and white checkered polo shirt, and khaki shorts.

Bartender one was prompt in service and pleasant but did not try to engage agent and associate in any way. Agent and associate each ordered drinks, bartender 1 returned within two minutes and immediately asked if a tab would like to be started when agent declined bartender 1 immediately ran drinks into POS system. Bartender 1 was consistent with all other patrons at bar area by serving and immediately ringing. Agent noted a grey purse right behind the cash register shown in photo to right.

Agent witnessed Bartender 2 clear tables, empty trash cans and glassware from bar area, before bartender 2 actually served a draft beer he appeared to be more of a busser than a bartender. Agent thought it to be odd that Bartender 2 was doing so much running around rather than standing at a certain post.

Bartender 3 was also prompt in service and also pleasant but again did not try to engage agent or associate in any way. Agent and associate each ordered drinks which were served promptly.

Immediately upon sitting at bar area agent noticed an open Styrofoam box of food sitting next to the POS system. Within three minutes Bartender 4 returned to area and was seen eating food behind the bar and returning to serving drinks without washing their hands. Bartender 4 closed the box of food after agent and associate sat down.

Bartender 4 was much livelier and successfully engaged agent and associate in conversation about the basketball game that had just ended. He was personable and attentive although he did not serve any drinks to agent while at the bar area. Bartender 4 was seen serving and ringing drinks immediately into the POS system or marking off tabs.

Bartender 3 was seen serving four shots to a young woman who felt very comfortable lounging in the service well area of the bar. The young woman appeared to be a friend or off duty staff member as she sat and chatted in this area for a few minutes blocking the entry to get behind the bar for bussers and other staff.

At approximately 9:33 PM Bartender 3 served the four shots to the aforementioned young woman and neglected to return to any POS system to enter the drink order.

This same young woman returned to the service well area and continued to chat while Bartender 3 fraternized, at the request of the young woman Bartender 3 then served another draft beer to the young woman and once again neglected to return to any POS system to document the order.

Agent also noted that there was a group of four men and one young woman seated at the bar that appeared to be under the age of 21. This group had previously been seated in the dining room watching the basketball game before moving to the bar area.

The young woman in the group also seemed to be a friend or off duty employee as she was very comfortable handling empty glassware at the service well area. This young woman also stayed in the service well area blocking traffic to socialize with Bartender 3 and Bartender 4 for an extended period of time. At one point this young woman who did not look like an on duty employee stepped behind the bar area next to the service well and laughed and joked with Bartender 3 and Bartender 4.

Agent also immediately noticed that all POS systems in the establishment were tilted therefore agent can only verify orders agent and associate made were accurate.

Additionally agent witnessed Bartender 3 pour from a liquor bottle that had no pour spout and was unable to determine if the pour was in fact accurate. This is the pour that Bartender 3 used to serve the four shots to the young woman who ordered at the service well and neglected to ring in the order.

For the duration that agent and associate sat at the bar area, agent noticed that there was an open energy drink can, a flat draft beer and a half full glass of water in the service well area (seen in photo to left). Agent did not see anyone drinking from these containers nor did agent see anyone clear the area. As agent was exiting the bar area agents noticed that the service well area was not cleaned, there was an assorted mix of liquid and glassware rings on the counter.

Overall the bartending staff appeared to be knowledgeable and attentive to patrons, they were quick to remove empty glassware and or food plates, but at certain points during the visit the y seem preoccupied with socializing with each other rather than bar patrons and customers.

BARTENDER THEFT:

Michael Zenner – CEO      
hospitality checkpoints Inc.
hospitalitycheckpoint.com
bartheft.com  (blog)
Hospitality Checkpoint PLLC
PI Lic. 1597616
hospitalitycheckpoint.com
liquorassessment.com
PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811

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