BARTENDER THEFT: Gave Free Drink to the Liquor Agent, Bar Theft, Bad Service, and Liquor Liability Issues.
Bartender Summary:
- Xxxxx: Xxxxx male with dark brown spiked hair. He wore the xxxxx male bartender xxx.
The agent and associate found an open spot at the bar and sat down. Xxxxx quickly approached us and gave us a greeting. He offered us a drink and the agent and associate each ordered a beverage. Xxxxx did not ask for ID before preparing and delivering the beverages. Upon delivery of the beverages, Xxxxx asked whether we wanted to order food. The agent declined, and Xxxxx politely introduced himself and told us to let him know if we needed anything else. He entered our order into the POS, but did not quote a price or ask for a credit card to hold the tab.
The bar was relatively slow during the period of this observation, and Xxxxx appeared to be very lax as a result. He spent a fair amount of time eating food at a corner table of the room. During these breaks, he would generally have the MOD stand in for him at the bar. Furthermore, there was one female, Xxxxx with brown hair and glasses, who appeared to be an employee but was not in uniform, and was going behind the bar to give Xxxxx hugs and joke around with him. She was also observed standing at the end of the bar eating food.
Xxxxx was somewhat inconsistent in his approach to using the POS. On most occasions he would enter orders into the POS immediately; however, the agent observed two occasions in which he did not do so.
- At approximately 9:22pm, Xxxxx was observed serving a beverage to a customer without entering anything into the POS.
- Furthermore, for the agent’s final round, Xxxxx did not enter the beverage into the POS.
Although this was only two occasions during the observation, it represented a significant percentage of observed transactions given the volume of business. This style of bartending can easily lead to mistakes and/or the giving away of free beverages. Ultimately, the agent’s rogue beverage never made it onto the final itemized bill. If the bartender is delivering free drinks to a bar theft detection Agent, then management can interpolate there are some serious integrity issues present.
The agent was also concerned with Xxxxx’s adherence to liquor laws. Xxxxx was not observed checking any customers for identification, the agent and associate included. Furthermore, Xxxxx appeared to be indifferent about the level of intoxication of his customers. The agent observed two individuals that were visibly intoxicated during the evaluation.
Xxxxx continued to deliver beers to the customers, even after they began exhibiting signs of intoxication. The agent observed one of the men dropping his phone as he tried to complete a call. When he was finally able to complete the call, the content of his conversation was overheard and focused on how him and his friend were heavily drunk and that they needed whomever to come pick them up.
AZ TITLE 4, CHAPTER 3
4-244. Unlawful acts
14. For a licensee or other person to serve, sell or furnish spirituous liquor to a disorderly or obviously intoxicated person, or for a licensee or employee of the licensee to allow or permit a disorderly or obviously intoxicated person to come into or remain on or about the premises, except that a licensee or an employee of the licensee may allow an obviously intoxicated person to remain on the premises for a period of time of not to exceed thirty minutes after the state of obvious intoxication is known or should be known to the licensee in order that a nonintoxicated person may transport the obviously intoxicated person from the premises. For purposes of this section, “obviously intoxicated” means inebriated to the extent that a person’s physical faculties are substantially impaired and the impairment is shown by significantly uncoordinated physical action or significant physical dysfunction that would have been obvious to a reasonable person.
At approximately 9:48 pm, the agent observed Xxxxx pouring about a 5 count of Bushmills into a highball glass. As he balanced the beverage with cola, he added a short additional tail of Bushmills for good 6+ count measure and delivered it to a customer (4 count = 1 ½ oz).
Overall, Xxxxx’s bartending was very lax and inconsistent. He did not appear to be taking the job very seriously, and his ambivalence was evident in his pouring style, irresponsible liquor service, and diligence about recording orders into the POS system. The result was heavily intoxicated customers and an incorrectly itemized bill.
Michael Zenner – CEO
hospitality checkpoints Inc.
hospitalitycheckpoint.com
bartheft.com (blog)
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