Bartender Summary
- Bartender Xxxxx: Xxxxx male, short brown hair, 5’8”
The agent and associate were seated at the bar top and greeted by Xxxxx. Xxxxx was friendly and placed two cocktail napkins down on the bar top in front of us with the logos facing towards us. Xxxxx asked us what we would like to drink, and at the same time handed us menus with the drink menu page facing up. The agent and associate ordered two drinks, and Xxxxx immediately moved to prepare the drinks.
Xxxxx did not ask for ID, even though both the agent and associate are under 30 years old.
Xxxxx prepared both drinks and delivered them to the agent and associate. Xxxxx was seen using a jigger most of the time and an ice scoop at all times.
Xxxxx then moved back to the kitchen and retrieved chips and salsa. At 8:00pm the agent and associate ordered a few appetizers, one of which was delivered at 8:02pm and the rest were delivered at 8:10pm. Xxxxx checked back on our how we were enjoying both our food and our drinks multiple times during the evaluation period. When the agent and associate were finished eating, Xxxxx offered to-go boxes and additional drinks. Xxxxx delivered the drinks in a timely manner, and when he delivered the drinks he also asked if we would like to order a dessert, and he mentioned fried ice cream in particular.
Xxxxx presented the check to the agent and associate even though we did not request it. The check was presented in a clean check presenter and was verified to be accurate. The agent placed payment into the check presenter, and Xxxxx processed the tab for payment quickly.
Starting around 9:00pm, Xxxxx started to seem like he wanted to go home, and he made loud verbal announcements to his friends at the bar that he did not want to stay very late. This exclamation made the agent and associate feel very rushed to leave, Xxxxx felt fairly accessible, though he did spend a considerable amount of time conversing with patrons seated at the bar he seemed familiar with. The bar top and area behind the bar were both very clean and well organized. Xxxxx did not put tab receipts on the table in front of patrons.
Two separate suspicious activities were observed.
The first activity dealt with a lone female patron who was observed to be friends with or related to one of the female servers. This patron was seated at the bar top and greeted by Xxxxx by first name. The patron ordered a Jack and Coke, and Xxxxx poured the cocktail correctly using a jigger. Xxxxx provided this patron with the cocktail, but Xxxxx did not record this drink into the POS.
The second incident that took place involved two female patrons who appeared to be off duty employees from within the resort. Many of the employees in the establishment knew these two patrons by first name, and they were greeted very warmly. Xxxxx poured both of the female patrons tall cocktails, using an astonishing ten count pours, without a jigger (4 count = 1 ½ oz). Xxxxx provided the patrons with these cocktails and was never seen registering these drinks into the POS.
Michael Zenner – CEO
hospitality checkpoints Inc.
hospitalitycheckpoint.com
bartheft.com (blog)
Hospitality Checkpoint PLLC
PI Lic. 1597616
hospitalitycheckpoint.com
liquorassessment.com
PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Toll Free: 800-880-0811