Bartender Summary
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Bartender 1: Female, approximately 5’7” tall with dark long hair pulled up, dressed in a black logo’d shirt and black pants. The Agent overheard a guest call her Xxxx.
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Bartender 2: Male, approximately 5’10” tall with brown hair and glasses dressed in a black logo’d shirt. The Agent knows this Bartender as Xxxx from previous visits when he has introduced himself.
When the agent first arrived there were no seats available at the bar, surprisingly despite the time of day. The Agent took a seat at a tall bar table, and sat there for approximately 4 minutes until greeted or acknowledged by a staff member. A male server eventually greeted the Agent and introduced himself as Xxxx. A seat at the bar opened up and the Agent moved to the bar. The Agent was quickly greeted by Xxxx who offered the Agent a beverage. Xxxx upsold the Agent and delivered the beverage quickly and a menu was offered.
Xxxx and Xxxx both appeared to have great rapport with the regular guests seated at the Bar. No dupes were seen in the rail in front of any guests. It appeared to the Agent that a shift change was occurring as Xxxx was counting cash behind the bar next to the POS. It was difficult to see but cash was very visible and it appeared that Xxxx was making a new bank and balancing the drawer. The Agent would recommend that this be done by a Manager or at least have the Bartender count the drawer and the Manager run the report. If a Bartender is building the drawer the entire night, this is an easy way for theft to occur if they are allowed to run report and balance cash. It may be better that cash is counted in the office as well and not out in front of customers.
The Agent watched as many alcoholic beverages were made. Most guests were consuming beer at the bar however, Xxxx was observed mostly pouring a solid 4 count, however, some 5 counts were observed. Xxxx was serving mainly the guests at the Bar. Very rarely was there movement to the POS to ring in beverages served. There was several times where the Agent observed grouping of drinks being rung. The Agent observed as Xxxx also poured from the wine bottle directly into a female customers wine glass versus a controlled pour into the carafe. At 4:40 and 5:00, the Agent observed male server Xxxx behind bar getting own drinks. This is a huge concern of theft as it is hard to control when servers are allowed to get their own beverages.
The service from both bartenders was very good. It is obvious that the regular guests come there for the comradarie but also the service. The Agent would caution the owner, that all drinks should be recorded immediately after service…even the best Bartender will not remember how many drinks each guest consumed in any given night.
The back bar was noted to be clean and organized. Some dirty glassware built up at the end of the bar but otherwise very clean.
Xxxx offered to transfer the Agent’s tab into the dining room therefore a check was never presented. All items were correctly transferred to the check.
Both Bartenders were nicely dressed and groomed. Both have great personalities and are very service oriented.
Even though it’s the Holidays, and the gift of giving is prominent, if Bartenders are allowed to give away drinks, it should still be rung into the POS on a house check for accountability. The Agent would assume that many beverages were not accurately charged for on this night.
Michael Zenner – CEO
hospitality checkpoints Inc.
hospitalitycheckpoint.com
bartheft.com (blog)
Hospitality Checkpoint PLLC
Lic. 1597616
hospitalitycheckpoint.com
liquorassessment.com
PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
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