Bartender Summary
- Bartender: Female, 5’3”, Caucasian, in her twenties, with an average build and curly, blond hair.
Bartender approached the agent several minutes after he was seated at the bar. She offered a smile and to get him something to drink.
Bartender required identification before filling the round. She delivered the round atop cocktail napkins, and immediately moved to the register, appearing to ring in the round.
She did not ask the agent for a credit card or place a printed tab in front of him. She also did not suggest a menu or food.
Bartender was pleasant but not distinctly friendly. She offered additional rounds at the appropriate times and always used cocktail napkins. She appeared to always ring in items after they were served.
However, she did not place printed tabs in front of guests and did not give any receipts; therefore, the agent was unable to validate most transactions.
The agent did not have line-of-sight of deposit of any cash tips. The cash-handling he was able to observe seemed appropriate.
Bartender followed proper pour technique and service bar procedures.
When the agent presented payment, Bartender picked it up without a word. She again appeared to ring in the round, as she returned to his place setting to verify what he had had to drink. The agent found this odd, as he had thought she rang in the round immediately after serving it. However, since the register screen faces the back bar and is not visible from across the bar, it was possible Bartender mimicked ringing in the round the first time, with the intent of later pocketing a cash sale. Please refer to the Food and Beverage Summary for further evidence of this intent.
Bartender returned the agent’s processed payment, with an itemized receipt, in a check presenter. She did not thank him or address him, or even smile. She simply walked away.
Bartender Addendum:
DO NOT POST THIS SECTION TO STAFF
SPOTTER ANONYMITY WILL BE COMPROMISED
When the agent stated he was moving to a table, Bartender did not offer to transfer his tab. Rather, she gave a look of annoyance when he presented a credit card and immediately closed out his tab. Again, she appeared to ring in the round at that time, making the agent suspect a fake ring at the time of service. This suspicion was corroborated by the itemized receipt he received: its time stamp was 5:58pm, and that of his credit card slip, 5:59pm.
The agent believes, had he paid cash, the round would not have been rung. Agent suspects integrity/theft issues with this bartender and would recommend immediate follow up.
Michael Zenner – CEO
hospitality checkpoints Inc.
hospitalitycheckpoint.com
bartheft.com (blog)
Hospitality Checkpoint PLLC
Lic. 1597616
hospitalitycheckpoint.com
liquorassessment.com
PO BOX 995 Gilbert AZ 85299
Office: 480-777-7056
Mobile: 602-622-0875
Toll Free: 800-880-0811