Bartender Summary:
- Bartender A: Caucasian female, 5’7”, 150 lbs with shoulder length brown hair. She wore it down over her shoulders in layers. She wore the xxxx xxx uniform.
- Bartender B: Her name was Xxxxx. Xxxxx was a Caucasian female, 5’7”, 130 lbs with dark brown hair. She wore the xxxx xxx uniform as well.
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Bartender A spent a lot of time at one end of the bar talking with two male patrons. There was one African American and on Caucasian patron. She laughed and flirted with these two guests.
Bartender A had integrity issues with these two guests. Agent watched bartender A serve them two drinks, a dark beer (New Castle?) and Bud Light. She gave them their beers and then went back to talking with them. She was shaking her head and putting her fingers in her hair. She never recorded the drinks on the POS.
Bartender A had other integrity issues as well. She was seen talking with servers that were seated at a table on the floor. This same table had integrity issues (see server section) which would directly relate to the bar. A server was giving away free drinks to the table which had been made at the bar. The bartender had to have made it without a ticket being rung in. Agent saw Bartender A at this table a few times and speculates that she is the bartender giving away the free drinks. Xxxxx was never seen at this table with this group of guests. Agent cannot say specifically, however all fingers point to her.
Bartender A was also heard using foul language while working. She was walking towards the table of “friends” and she said, “Hey, call me bitch.” She was talking to one of the girls seated at the table. The girl laughed and Bartender A skipped away.
Agent observed Bartender A and Xxxxx both making drinks. Bartender A had a pour count of between a four and a five on mixed drinks (4 count = 1 ½ oz). Xxxxx had a varying pour count as well. She poured some drinks with a four and others with a five or six. Agent watched as Xxxxx made a Long Island Iced Tea. It was very strong. It was almost ¾ of the way filled with liquor. This is way to strong for a mixed drink. There was hardly any room in the drink for the sour mix and squirt of Pepsi. It was far too much alcohol to serve in one drink and a liability to the consumer and the establishment.
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Wait Staff Summary:
It was a little disturbing how often the servers “hung out” at this one table. The young woman and man appeared to know everyone. They were sitting at the table drinking and laughing. At one point, xxxxx went to the hostess stand and returned with a calendar. She handed it to the man and it sounded as though she called him “xxx.” She said, “Here ya go, xxx.” The young man apparently did not pay for it and seemed very happy with his calendar.
Agent watched during the visit as xxxx brought the young woman and man a few drinks. The girl was drinking strawberry daiquiris and the man was drinking beer. Agent saw her take them at least two drinks. At the end of their visit, agent heard the young lady ask xxxxx for their bills. xxxx went to the back and came back with two check holders. Agent could see the man’s check holder and when he opened it, it was completely empty. Agent could not see the girl’s bill, however when she opened it she hugged xxxx and said, “You love me.” xxxx smiled and they continued to chat and laugh. They got up a few minutes later and left without ever paying for anything whatsoever. Agent watched as they put cash in the check holder as a tip and xxxx removed the cash and pocketed it. Never observed going to the POS to record.
After this happened, agent was concerned with the server and bartender integrity as apparently there is theft collusion occurring. There had to have been connections with the server and bartender to get the drinks made for free without a ticket. Agent did see one of the bartenders come over to the table and sit on the girls lap. She said, “Call me later bitch…I am leaving soon.” If agent had to guess, this was the connection. Agent does not know this bartenders name, as the bartender that helped agents name was “Xxxxx.”
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Michael Zenner – CEO
hospitality checkpoints Inc.
hospitalitycheckpoint.com
bartheft.com (blog)
Hospitality Checkpoint PLLC
Lic. 1597616
hospitalitycheckpoint.com
liquorassessment.com
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