Bartender Summary –
· Bartender – “Xxxxx” (as shown on nametag and bar receipt) female Caucasian, blond with hair up in a high pony tail, xxx feet tall, slender, approximately XX years old.
Agent and associate were promptly greeted by the bartender with “hi guys, what can I get you to drink?” She was wiping down the bar refilling cups of peanuts and placed cocktail napkins in front of each of us. She was smiling energetic and upbeat.
Agent and associate ordered drinks and she immediately mixed the drinks and returned. Agent noticed that the drink was made by turning the bottle over twice and a little more. Bouncing these bottles circumvents the purpose in which they were made which delivers more alcohol than what is prescribed and therefore may constitute a bar theft occurrence.
Xxxxx did not introduce herself to us by name but she was very friendly and outgoing. Xxxxx was not only responsible for the guests at the bar but also making the drinks for the cocktail staff and server staff in the dining room.
Agent was not able to tell exactly when Xxxxx rang up the drinks as we were not given a receipt at any time during the visit. Agent noticed that none of the guests at the bar had a receipt in front of them.
Agent recommends using the make a drink ring a drink policy and placing the receipt in front of the guest in a small glass. This will ensure that all drinks are accounted for. Especially in the event when there are other employees behind the bar.
Agent and associate ordered another round of drinks and each time the drinks were placed on white cocktail napkins but not immediately rang up.
Agent and associate later ordered dinner and Xxxxx immediately turned and went to the POS and rang in the order. Prior to the food arriving (20 min. later) Xxxxx placed napkins and silverware and salt and pepper shakers on the bar.
Xxxxx seemed to work well with the other staff and was very personable with all the guests at the bar especially the men.
Listed below are some general observations agent made during the visit;
Xxxxx use the ice scoop to make every drink except for glasses of water which were in plastic cups, she scooped the cup directly into the ice.
Xxxxx was very attentive in offering additional drinks for everyone at the bar and refilling waters. (See food and beverage section)
Agent was able to observe every drink poured. Xxxxx tips the bottle a minimum of two times for each drink sometimes up to four and even five times.
Xxxxx left the bar unattended many times and agent observed the cocktail server ( female Caucasian blonde hair in bun) coming behind the bar each time Xxxxx left as well as a couple servers from the dining room coming behind the bar to retrieve beverage orders. Agent felt that this was rather lax and a real loop hole for possible bar theft integrity issues.
In agents opinion no one but the bartender on duty should ever be behind the bar unless it was a manager. If the bartender needs to leave the bar the staff should know that they are not allowed back there for any reason whatsoever. If the bartender needs something from the kitchen the bartender should have one of the other service staff retrieve the item for them. If the bartender needs to leave the bar unattended they should call the MOD to cover.
Xxxxx was away from the bar at about 6:44 about 5 minutes and returned with a plastic bag of a purchase from the gift shop and a small clear plastic container with fruit. She proceeded to eat the fruit during the visit, turning around away from the guests facing the POS while eating.
Michael Zenner – CEO
PO BOX 995 Gilbert AZ 85299
Toll Free: 800-880-0811
© hospitality checkpoints Inc. 2012