- Bartender 1 – Vxxx (xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx)
Agent and associate were greeted by Bartender 1 shortly after sitting. She said “Hi, what can I get you to drink?” Agent and associate placed an order for margaritas and she asked “on the rocks or frozen, with or without salt?” she then immediately made and delivered the drinks. There was no request for a credit card to secure a tab nor a request for payment at this time. A few minutes later she asked if we would like chips and a menu.
Bartender 1 was taking care of not only guests sitting at the bar but the xxxxxx and 2 xxxxx as well. All were full and she was very busy but seemed to manage it well as people were served quickly.
Agent replied yes and Bartender 1 handed us menus. Several minutes later the busser brought out the chips and 2 dishes of salsa.
About ten minutes later Bartender 1 came back and asked if we were ready to order. Associate asked several questions and bartender 1 was very helpful with explain the items. Agent placed an order and bartender 1 turned to the POS and rang it up. The appetizer was delivered about five minutes later.
Bartender 1 was taking care of not only guests sitting at the bar but the three booths and two high top tables as well. All were full and she was very busy but seemed to manage it well as people were served quickly.
Agent and associate observed Bartender 1 making specialty margaritas from scratch for a server, she then poured what appeared to be Grand Marnier in a shot glass and served it to a xxxxxxx woman with black braided hair sitting at the bar. Bartender 1 did not ring up the shot after serving it.
Serveral minutes later, the customer got up and left waving good bye to the bartender. She left a $10 bill on the bar top which stayed there approximately 5 minutes until bartender bussed the bar top in which time she put the $10 bill directly into her tip jar.
Agent observed Bartender 1 ringing up drinks in groups. She would make her rounds throughout the bar and take drink orders, make them and then go to the POS and ring up. Agent could not tell if all drinks were rang up because of these actions. This leaves room for potential error on the bartender to possibly miss ringing drinks and lost profits. Management should address this immediately.
Bartender 1 offered additional drinks at the appropriate times. She delivered and processed the final check accurately and quickly, She thanks us and said enjoy your dinner.
Michael Zenner – CEO
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