By Michael Zenner
The Tilted Kilt Pub & Eatery is a fantastically successful concept and one of our best Hospitality Checkpoint Spotter clients. They are growing by leaps and bounds, and all in a down economy; that really says something.
In my opinion, the Tilted Kilt’s success and wonderful growth pattern can be contributed to one single word – QUALITY. The Tilted Kilt designs their concept with a series of checks and balances to ensure that their vision of “quality” is always executed according to their franchise theme.
If you go to McDonald’s and order a Big Mac, whether in San Diego or Boston, you expect to get the exact same sandwich. Tilted Kilt fully understands this consistency concept and implements it very well with their franchisees. I have personally toured their Tempe based franchise training facility and was HIGHLY impressed. The training really covers the gamut of their concept. There’s even a full bar and test kitchen inside. This really helps set up there franchisees for success right from the beginning.
With that said, hospitality checkpoint has been a vendor for the Tilted Kilt from their near beginning. We perform bartender theft integrity spots and restaurant service mystery shops in all of their stores nationwide. Our services are very unique and if used properly, can be utilized with incredible results. Tilted Kilt understands this.
Hospitality Checkpoint helps them report on bartender theft issues and overall conduct and level of service are upheld to their standards. This provides them with information when discussing operations with their franchisees. The franchises can then in turn use our reports to better train their employees. Moreover, our reports help the Tilted Kilt to keep a finger on the pulse of each and every one of their locations. This can be invaluable information for them to take action if one of the pubs is deviating from their franchise norm. Hospitality Checkpoint coins this the “Franchise Compliance.” It’s near impossible for the Tempe based corporation to have a bird’s eye view of the operations of each and every one of their Tilted Kilt franchises. Hospitality Checkpoint becomes their necessary eyes and ears of each establishment.
Tilted Kilt is very concerned with maintaining their franchise “system of systems.” Hospitality Checkpoint and their reports help them maintain this and report back to them, via our detailed reports, when deviations occur.
For instance, adherence to the Tilted Kilt costume is vitally important. Hospitality Checkpoint spotters report back when they view employees not in compliance – and usually with photographic evidence.
The Tilted Kilt has a strict policy that franchisees are not allowed to post literature or hang posters that first, are not approved by the corporate office, and second must have the Tilted Kilt official logo present. Our spotters again report back to the corporate office if this franchise rule is broken – again many times with photographic evidence to support the claim.
As a vendor, hospitality checkpoint operates as the Tilted Kilt Franchise Compliance Testers. Tilted Kilt is always looking ahead; however, and more importantly, they also continuously look behind, to be sure that the concept is maintained correctly and hospitality checkpoint is there to help them do this.
© hospitality checkpoints Inc. 2010